Refund policy

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Return & Refund Policy

 

Thank you for shopping with Surekha Collection! We want you to love your purchase, but if something isn’t right, we’re here to help.

📦 Returns

We accept returns within [7] days of delivery.

To be eligible for a return:

  • Item must be unused, unwashed, and in original condition

  • Must include all original tags, packaging, and proof of purchase

  • Some items (see below) are non-returnable

To start a return, please email us at surekacollections.com with your order number and reason for return.
We will provide return instructions if your request is approved.

🚫 Non-Returnable Items

The following items are final sale and cannot be returned:

  • Gift cards

  • Sale/clearance items

  • Custom or personalized items

  • Earrings or undergarments (for hygiene reasons)

💸 Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed back to your original payment method within 5–10 business days.

Please note:

  • Shipping costs are non-refundable

  • Return shipping is the buyer’s responsibility unless the item is defective or wrong

🔁 Exchanges

We do not offer direct exchanges. If you need a different item, please return your item and place a new order.

❌ Order Issues / Damaged Items

If you received the wrong item or a damaged product, please contact us within 48 hours of delivery with photos, and we’ll make it right.

📬 Need Help?

We’re here to assist you!

📧 Email: surekacollections.com
📞 Phone:918886096060
Business Hours: Monday–Friday, 9 AM – 5 PM [Your Time Zone]